ShopyBuilder
ShopyBuilder sells prepaid AI credits, delivered to your account the moment payment is confirmed. Because credits are consumed immediately and the underlying AI processing costs are incurred as soon as you generate, our refund rules are built around whether you have actually used what you bought. This policy is written to be clear rather than clever, so you know where you stand before you pay.
The short version
Within 7 days of payment, if you have not used any of the credits from that payment, you get a full refund, no questions asked. Once credits from that payment have been used, that payment is not refundable. Plans never renew automatically, so you are never charged again unless you choose to buy.
Refund on unused credits
You may request a full refund of a payment if both of the following are true:
- You request it within 7 calendar days of the payment being made.
- None of the credits granted by that payment have been used at the time of the request.
Free actions do not count as usage. Browsing the section library, previewing sections, editing content, changing theme colours and exporting code never consume credits, so doing any of those does not affect your right to a refund.
When a refund is not available
- Credits already used. Once any credit from a payment has been spent on a generation, that payment is not refundable. The AI processing has been performed and paid for on our side, and the generated content has already been delivered to you.
- After 7 days. Requests made more than 7 days after payment are outside this policy.
- Accounts terminated for breach. If we close an account for breaking the Terms of Service, unused credits are forfeited and no refund is due.
- Dissatisfaction with AI output. AI generated copy and images vary in quality and are meant to be edited. If a specific generation failed or produced nothing usable because of a technical fault on our side, that is a service failure, not dissatisfaction, and is covered in the next section.
Failed generations and technical faults
If a generation fails, returns an error or produces empty output because of a fault on our side, tell us and we will credit the consumed credits back to your account. This is handled as a credit restoration rather than a money refund, and it is not limited to the 7 day window. Write to us with the approximate date and time and what you were generating, and we will check the usage log.
Plans do not auto-renew
- Each plan is a one-time payment for 30 days. We never charge you again automatically, so there is no subscription to cancel.
- You keep access and any remaining plan credits until the end of the 30 days you paid for. To continue after that, buy a new month whenever you are ready.
- If you want a refund for a payment, it must meet the unused credits condition above.
- Pages and code you have already exported keep working after your plan ends. They live on your own website and do not depend on us.
Top up credits
Top ups are one time purchases of extra credits, bought for any amount you choose. They follow the same rule: refundable in full within 7 days if none of the credits from that payment have been used. Top up credits are valid for 180 days from your most recent top up and require an active plan in order to be used. Expiry of unused top up credits after 180 days does not create a refund entitlement.
How to request a refund
Email [email protected] from the email address registered on your account, with:
- The date of the payment and the amount.
- The payment reference or order identifier from your receipt.
- A one line reason, which helps us improve the product but does not affect whether the refund is approved.
We acknowledge refund requests within 24 hours and tell you whether it is approved within 3 business days.
How long refunds take
Approved refunds are issued to the original payment method through our payment gateway. We initiate the refund within 3 business days of approval. After that, the time it takes to appear depends on your bank or card issuer, and is normally 5 to 7 business days, and occasionally up to 10 business days for international cards.
We cannot refund to a different card, account or UPI handle than the one used for the original payment. This is a payment gateway restriction and it exists to prevent fraud.
Refunds are issued in the currency of the original payment. For payments made in a currency other than Indian Rupees, the amount that reaches you may differ slightly because of exchange rate movement and any fees charged by your own bank or card issuer. We refund the full amount we received; we cannot control those third party charges.
Chargebacks
If you believe a charge is wrong, please contact us first. We would much rather fix it directly. Raising a chargeback with your bank before contacting us leads to the account being suspended while the dispute is investigated, and it costs both of us time over something that is usually resolved in a single email.
Questions
If anything in this policy is unclear, ask before you pay. We would rather answer a question than process a refund.